Australia

Privacy Policy

Last modified: May 26th, 2019

This Privacy Policy outlines what specific information is gathered and how that information is used. Maintaining the privacy of your information is of paramount importance to us as it helps foster confidence, goodwill and stronger relationships with you, our customers. If, at any time, you have questions or concerns about our privacy practices, please feel free contact us.

  1. Information collection and re-use

    Textwo explicitly asks when we need information that personally identifies you (“Personal Information”). Your personal information is used to create your personal access to our SMS marketing product, and to contact you in the course of using this product. Financial information that is collected is used to verify, identity and to bill either you or your company for products and services, as applicable. Demographic and profile data collected by Textwo may be used to tailor this web site or any requested email communications, and to display information that is more relevant to you. Textwo also compiles demographic and product use information, but in the aggregate only, and may make that aggregate information publicly available. Under no circumstances will Textwo make any personal information about an individual user available to anyone.

    Your email address is used to only send you information that you have requested. As part of your use of our email marketing software, Textwo allows you to elect to receive, or not receive, certain information from Textwo. Textwo adheres strictly to permission-based email policy. Except as mentioned above, Textwo will not send you unsolicited email information, commercial offers or advertisements. Textwo will not sell, rent, or loan our contact lists or our customer’s contact lists (including customer data) to any outside firms nor will Textwo use customer contact lists for our own marketing purposes. All emails that you have requested will have an option to unsubscribe. Unsubscribe requests are fulfilled within minutes and no further communications will be sent to users who have stated that they do not wish to receive the specified information.

  2. Data storage and retention

    Textwo’s servers are located in multiple secure data centres (geographically separated for redundancy). All data is stored securely and encrypted. No third party has access to the data. Your data will never be sold, rented or loaned to third parties.

    Textwo ensures that all contact lists, message content and reports remain private and confidential. Textwo may scan the content of your campaigns to ensure it complies with our Terms of Use — to protect against defamatory, inaccurate, abusive, obscene, profane, or threatening material that is racially or ethnically offensive. Textwo will not sell, rent, loan or invite external access to a customer’s contact lists. Nor will Textwo themselves use customer’s contact lists for any purpose.

  3. Customer reference program

    Typical types of customer reference activity include, but are not limited to; Business Name, Logo use, Quote, Success story, Case study, ROI case study, Sales calls and emails.

  4. Communication
    • Special offers

      We send all new users a welcome email to verify their new account and confirm their password and username. Established users will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe mechanism at the bottom of each email.

    • Service announcements

      On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

    • Customer service

      We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.

    • Website usage information

      We use your IP address to help diagnose problems with our server, and to administer our Web site. We do not link your IP address to any personally identifiable information. We use tracking information to determine which areas our site users visit based on traffic to those areas. Textwo does not track what individual users read, but rather how often each page is visited.